FAQ

Whether you pay with cash or credit, you will receive points worth 3% to 1% of the product price (excluding tax) of your purchase.
*New clubs (excluding used clubs) will earn 3% points back, and other products will earn 1% points back.
If you use NIKI GOLF gift certificates or various discount vouchers (shopping vouchers, coupons, etc.), points will be awarded for the difference.
You can use your accumulated points from 1 point (1 yen).
The expiration date is one year from the date of your most recent purchase.
(If you shop at least once a year, it will not expire.)
Available at all stores except NIKI GOLF Online Shop.
(Points on NIKI GOLF Point Card and NIKI GOLF Online are separate and cannot be used interchangeably.)

You can also check by calling the toll-free number below or at the store you are using.
■ Toll-free number
0120-562-550 (Weekdays 10:00-19:00)

■Store Information
URL: https://www.nikigolf.co.jp/store/
*To verify your identity, we will ask you for your point card number (starting from 17000), name (full name), date of birth, and registered phone number.

or
You can check this by linking your point card to the NIKI GOLF app.
URL: https://www.nikigolf.co.jp/service/app/

■If you contact us by email
URL: https://www.nikigolf.co.jp/contact/niki/

We apologize for the inconvenience, but please contact your nearest store.
Please come to our store and apply for a reissue of your point card.

■Store Information
URL: https://www.nikigolf.co.jp/store/

You can also check by calling the toll-free number below or at the store you are using.
■ Toll-free number
0120-562-550 (Weekdays 10:00-19:00)

■Store Information
URL: https://www.nikigolf.co.jp/store/
*To verify your identity, we will ask you for your point card number (starting from 17000), name (full name), date of birth, and registered phone number.

■If you contact us by email
URL: https://www.nikigolf.co.jp/contact/niki/

You can also make inquiries by calling the toll-free number below or at the store you are using.
■ Toll-free number
0120-562-550 (Weekdays 10:00-19:00)

■Store Information
URL: https://www.nikigolf.co.jp/store/
*To verify your identity, we will ask you for your point card number (starting from 17000), name (full name), date of birth, and registered phone number.
*It may not be possible to stop DMs sent immediately before shipping.

Please contact us at the toll-free number below.
■ Toll-free number
0120-562-550 (Weekdays 10:00-19:00)
*To verify your identity, we will ask you for your point card number (starting from 17000), name (full name), date of birth, and registered phone number.

■If you contact us by email
URL: https://www.nikigolf.co.jp/contact/niki/

NIKI GOLF Card, JCB, UC, VISA, MasterCard, MUFG, Diners Club, American Express, Cedyna, Life, Saison, JACCS, TS Cubic, AEON Credit Service, Rakuten Card

NIKI GOLF gift certificates and gift certificates issued by credit card companies can be used.
There are some gift certificates that cannot be used, such as nationwide department store gift certificates, department store gift certificates, shoe certificates, and sports certificates.
For details, please check with the store you are using.
When using gift certificates, no change can be given, so please use them when purchasing more than the face value.
Points will not be awarded if you use a NIKI GOLF gift certificate.

We have NIKI GOLF gift certificates (1,000 yen) that can be used at all NIKI GOLF.
Available for purchase in store.
*Excludes Niki Online Shop.
*Sales are cash only. (Credit cards and electronic money cannot be used.)

<Apology>
The current NIKI GOLF gift certificate states on the back, "◎This certificate can be used like cash at all NIKI GOLF."
There was an inappropriate statement. We apologize and will correct it.

QR code payment, UnionPay, transportation IC, Edy, QUICPAY, and iD are accepted.

You can check by using the store locator.

■Store Information
URL: https://www.nikigolf.co.jp/store/

Hokkaido: Utsukushigaoka Store, Sapporo Higashi Store
Chiba Prefecture: Chiba Makuhari Store
Tokyo: Ameyoko Flagship Store, Used Golf Ameyoko store, Denenchofu Store
Saitama Prefecture: Omiya Store, Soka Store
Ibaraki Prefecture:Mito Store, Tsukuba Gakuen Store
Kanagawa Prefecture: Kawasaki Miyamae Store
Osaka Prefecture: Minoo Store
Hyogo Prefecture: Clubhouse72 KOBE
Fukuoka Prefecture: Hakata Mugino Store

■Store Information
URL: https://www.nikigolf.co.jp/store/

We apologize for the inconvenience, but please make a reservation by calling the store directly.

■Store Information
URL: https://www.nikigolf.co.jp/store/

We have certified PING fitters on staff at our store.
(Excluding Ameyoko Flagship Store, Used Golf Ameyoko store, and Used Center Bijogi Store)
Please note that a certified PING fitter may not always be available. Therefore, we kindly ask that you contact your nearest store by phone before visiting.

■Store Information
URL: https://www.nikigolf.co.jp/store/

Event information is posted on each store's individual page, so please check here.

■Store Information
URL: https://www.nikigolf.co.jp/store/

The cost and delivery time for repairs and processing will vary depending on the processing content and condition of the product.
In addition, in the case of manufacturer repairs, we will contact you regarding the cost and delivery time after confirming with the manufacturer, so please bring the product with you and contact your nearest store directly.

■Store Information
URL: https://www.nikigolf.co.jp/store/

If you purchase grips at our store, they cost 330 yen each (tax included).
If you bring your own grip, it will cost 880 yen (tax included) per grip.
Please come to our store and ask for details about delivery times.

■Store Information
URL: https://www.nikigolf.co.jp/store/

We apologize for the inconvenience, but please contact the store you wish to use directly by phone.

■Store Information
URL: https://www.nikigolf.co.jp/store/

We apologize for the inconvenience, but please come to the store to check.

■Store Information
URL: https://www.nikigolf.co.jp/store/

Regarding ordering, we accept orders at each store, so
We apologize for the inconvenience, but please come to our store to place your order.
Please note that we may not be able to provide some items depending on the manufacturer, product, and size.
Depending on the content, we may need to check with the manufacturer before replying.
Please be aware that it may take some time.

■Store Information
URL: https://www.nikigolf.co.jp/store/

We accept returns and exchanges for unused products within one week of purchase.
Please bring the product, the receipt from the purchase, and your point card to the store where you purchased it.
However, we cannot accept returns or exchanges in the following cases:

・If the product cannot be confirmed as purchased using a receipt or invoice, etc.
・If you purchase with a credit card and do not have the credit card you are using
・If the product has been used
・Various custom-made products and processed products
・Products that are being disposed of as sample displays or are damaged
・Limited quantity advertised items
・Used golf clubs for sale
・If the box, package, or tag is missing

We apologize for any inconvenience this may cause.
We apologize for the inconvenience, but please contact the store where you purchased the product.

■Store Information
URL: https://www.nikigolf.co.jp/store/

Please contact us at the toll-free number below.
■ Toll-free number
0120-562-550 (Weekdays 10:00-19:00)
*To verify your identity, we will ask for your point card number (starting from 17000), name (full name), date of birth, or registered phone number and address.

At the bottom of the top screen of NIKI GOLF app, there is an option called "Favorite Stores."
Excuse me,
If you register your "favorite store",
You can check "Store Information" and "Notices from the Store."

At present, there are no plans to link with NIKI GOLF online shop.